Cascade Marketplace Ongoing Sale - Help Page
This online shopping cart feature is being provided solely as a service to you based on your company's work with Cascade Asset Management. Your feedback is welcomed to help us improve this service.
Please read this full disclaimer concerning the purchase of used computer equipment and consider all of your options carefully before making your purchase. Above all we want you to be happy with the equipment you purchase from us.
Contents
- What's for Sale
- Accessing the Sale Site
- Shop Quickly, Others are Waiting
- Checking out - Making the Purchase
- Confirming your Identity, Billing Information, and Shipping/Pick-up Information
- Getting your Purchase
- About the Equipment and Warranty
- Frequently Asked Questions
- Return Material Authorizations (RMA)
- Contact Us for More Information
What's For Sale
Your company has teamed up with Cascade Asset Management to sell some of its surplus computer equipment to employees at a discount. These items are all used, but have been tested, cleaned and guaranteed to function.
- Only the items listed in this sale are available at this time please no special requests.
- When these items sell out more items will be added on a monthly basis (check frequently).
- No other equipment can be purchased.
- Most equipment is about 3-5 years old.
- None of the computers include an installed operating system. You can optionally buy an Operating System as a separate item on the same order and we will install it for you (no separate charge for the install).
- Unfortunately Operating Systems cannot be purchased without a computer. Due to limitations in the licensing of Operating System offered only one Operating System can be installed on one computer.
- Other software (not included) can be purchased from the links below:
Accessing the Sale Site:
Employees of companies that do business with Cascade will be given a username and password using whatever method of communication they wish. Use this username/password to enter the secure site. This limits the sale to employees of companies that do business with Cascade Asset Management only.
Shop Quickly, Others are Waiting:
We've grouped similar items meeting pre selected minimum specifications together for purchase. Items are available on a first-come, first-served basis. Once an item is sold out of stock, you will see it listed with availability = "NO" next to the item listing and you won't be able to purchase the item. Since these items are used, every one may look slightly different but they will all meet the minimum specifications in the product description.
To add an item to your shopping cart, click on the order button in the description.
Operating System:
Our technicians will install the operating system Windows XP Home Edition for the price listed on the Operating System order page.Because the operating systems we are offering (Windows XP Home Edition) is offered at a reduced price Cascade cannot allow any purchases for operating systems only or for any purchase where the number of operating systems exceeds the number of computers.
Checking out - Making the Purchase:
To check out, click on the Shopping Cart button in the store. This will take you to a list of items you have ordered. You can add, modify (change the quantity field) or delete items from your cart. To check out, click on the check out button.
Screen shot of shopping cart
Confirming your Identity, Billing Information, and Shipping Information:
Return to TopWhen making your purchase, include your complete contact information in the “ship-to” field. For ease, and accuracy please be sure that the "bill to" address matches what is on your credit card. Be sure that the "ship to" information is correct as it will be used when shipping the items you ordered.
Select "Continue" to go to the payment screen. At that point, enter your credit card information for payment to complete the transaction.
Getting your Purchase:
Shipping free to addresses in the continental US.
Items will either be shipped via UPS to the United States shipping address of your choice. Cascade will pack and ship your purchase. Or if you live in the area you my choose to pick up the item. Sorry, there's no discount for local pick ups. We require that an appointment must be made prior to the pick up to make sure that we have have everything ready for you.
About the Equipment and Warranty:
All items available for sale have been cleaned and tested by Cascade. The items are used and considered refurbished. Each unit’s description will list any defects recorded by Cascade staff. All equipment is backed with a 30 day warranty. Details about this warranty are available on Cascade's web site. Due to the below market prices being offered through this promotion, neither Cascade nor your company are available for ongoing support with your computer.
FAQ - Frequently Asked Questions
Question:
I use/need Microsoft Word, Excel, PowerPoint and Outlook at work how come these aren’t on the computer that I purchased?
Answer:
The programs listed above are popular productivity and business programs that are not part of the operating system you purchased but are actually part of a suite that sells separately. You can find more information here or purchase from online sources here.
Question:
I looked into purchasing the Microsoft Office Suite and found that it is really expensive is there a more inexpensive alternative?
Answer:
Yes. There is free software which does most or all of the same things and allows you to open/save files to the same formats as Microsoft Office. It is OpenOffice (click on the link).
Question:
I want to buy an inexpensive used inkjet/fax machine how come you don’t usually offer them as part of the sale?
Answer:
Inkjet printers are essentially disposable because they are so inexpensive when purchased new. The costs of consumables (ink and parts which suffer from wear and tear) are in most cases more expensive than an entire new unit. New inkjet printers are so inexpensive when purchased new it does not make financial sense for us to pay someone to test, clean and repackage a printer that can only sell for a small fraction of the low, low price of a new one.
Question:
Why am I paying significantly less for the computer than I am for the software (Operating System) – that doesn’t make sense?
Answer:
That is a really good question! You can contact Microsoft about that. The real answer is that most people are familiar with Microsoft Products and are willing to pay. There are other products out there that are every bit as good and are completely free, but since people are less familiar with them they tend to reject them because they perceive them as being inferior (because they are free) more information here. In the past the alternatives to using Microsoft Products had a steep learning curve, didn’t easily support all types of hardware and didn’t fully support a graphical interface. That is not true anymore the public has not for the most part realized this.
Question:
How come there aren’t any used monitors offered in this sale?
Question:
Only a small percentage of all of the monitors that we receive pass our rigorous testing which includes a cosmetic evaluation of monitors and a video exerciser which cycles through all of the standard video settings and makes sure there aren’t any problems after continuous use (1-2 hours). We believe it is best not to sell a monitor if we can’t be certain it will make you happy. Over 50% of the monitors that we ship don't work when they get to the customer. Monitors tend to be too fragile to ship unless you have specifically designed/custom packing inserts which we don't typically have.
Question:
Where can I get a used monitor?
Answer:
You could go to eBay or a computer resale store in your area. Or you could purchase an inexpensive new monitor. Be very suspicious if you are having it shipped in something other than its original packaging!
Question:
How do I install an operating system?
Answer:
see this document
Question:
Why not offer a new battery?/Why sell laptops with a used battery?
Laptop batteries are very expensive in some cases as expensive or more expensive than the used laptop. This may be the reason the businesses choose to retire them. The laptops that we sell can be expected to hold a charge only for a short time. If you use the laptop on A/C power this won't be a problem.
Check the cost of various laptop batteries here of course you will need the battery specific to the laptop you own. In most cases it is best to buy it from the Original Equipment Manufacturer (OEM) but other less expensive alternatives may also be good.
Question:
Does my Desktop or Tower Computer include a power cable, keyboard and mouse?
Yes, we include a power cable, keyboard and mouse with all of the desktops and towers that we sell. We make every effort to use new in box keyboards and mice but the dynamic nature of our inventory is such that this is not always possible. Please consider that you may only receive a used keyboard, mouse and power cord.
Question:
I got a Dell brand computer and a Compaq keyboard and mouse will they still work together?
Yes, the brand name for the keyboards, mice (and monitors you may already have) won't matter because they connect to the computer using industry standard ports (USB, P/S 2, or SVGA). These are the same on all computers that we offer for sale.
Question:
How come a message comes up every time I navigate to/from pages on the website?
Answer:
This message is sent from your browser and is just alerting you that all of the items on the page are not secured. The only items on the page that aren't secured are the images. If you want to test this simple click "no" and the items that don't load are the "insecure" items this should be the images. You will have to click "yes" to continue to the next page. Your address bar should look something like below "note HTTPS" in the address.
Return Material Authorizations (RMA):
Return to TopIf you wish to enforce your warranty and obtain a refund or replacement you must contact Cascade Asset Management before the end of the warranty period and make arrangements to ship the equipment back to our facility for inspection and processing.
- You will be given an RMA Number and paper work that you must include when shipping the equipment back to our facility.
- Please include all software, parts and accessories when returning equipment purchased unless instructed to do otherwise.
- Only after the equipment has been received and inspected can replacements or refunds be issued.
- Failure to comply with the Return Material Authorization may result in forfeture of your right to refund or replacement.
- Reembursement for return shipping costs will be made only at the discretion of Cascade Asset Management.
